Project overview

Blackstone Innovations Ltd advised the National Bank of Nigeria on implementing mobile banking solutions, digital platforms, and financial literacy programs aimed at underserved rural and semi-urban communities. The consultancy included market research, technology assessment, user experience design, and stakeholder engagement to ensure broad adoption and long-term sustainability.

The challenge of project

Many communities lacked access to banking services, and low digital literacy hindered adoption of technology-driven solutions. Existing financial systems were not optimized for rural areas, and security concerns further limited uptake. Additionally, coordinating between multiple government and community stakeholders was complex, requiring careful planning, training, and awareness campaigns to ensure that the solutions were both accessible and trusted.

Final results

The bank successfully launched mobile banking platforms reaching over 200,000 new users, with digital transaction volumes increasing by 55%. Financial literacy initiatives educated over 100,000 participants, resulting in greater economic participation and empowerment. The project strengthened the bank’s reputation for innovation and demonstrated the effectiveness of combining technology with community engagement to drive financial inclusion.